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Bill Pay, Insurance and Payments

Pay Your Bill Online

Online Bill Pay is now available through a safe, easy and free way to access your account and pay your bill online.

Representatives are available to assist you either at the time of your arrival or during your hospital stay. If you have any questions regarding your insurance coverage, credit procedures, or your bill after discharge, please do not hesitate to contact us at (609) 599-5766.

Cashier hours are Monday thru Friday, 8:00 am to 4:30 pm. The cashier is located by the Chambers Lobby Registration on the ground floor.

To inquire about a balance you owe or if you need a copy of a bill call: 844-201-6310.

To inquire about a NJ State or Federal Assistance Program call: 609-599-5648 or 609-599-6370.

To speak with a representative regarding problems with your insurance call: 844-201-6310

We encourage you to review this guide on Understanding Healthcare Prices This consumer guide helps to explain some of the terms and answer some common questions about healthcare bills.

To submit a payment:

St. Francis Medical Center Billing P.O. Box 827800 Philadelphia, PA 19182-7800 or Patient Accounting sends bills to both insurance companies and patients. They also collect and post payments. Payments are accepted by check or money order, and credit card payments may be made using Visa, Mastercard, or Discover. If you have a question regarding the insurance coverage for your procedure or stay, we urge you to contact your insurance carrier for information regarding pre-certification, referrals, coinsurance and deductibles before receiving hospital services.

St. Francis Medical Center accepts most major health insurances carriers, however, you are financially responsible for your bill for services rendered.

Financial Assistance

A 100 percent discount for medically necessary services is available to patients who earn 200 percent or less of the Federal Poverty Level guidelines and have assets no greater than $7,500 (individual) and $15,000 (family). Elective services such as cosmetic surgery are not included in our charity program. Individuals who earn more than 200 percent of the Federal Poverty Level guidelines are eligible for a partial discount.

Patient copays and deductibles may be eligible for discounted rates if a patient qualifies for financial assistance and earns less than 200 percent of the Federal Poverty Level Guidelines.

Discounts are also available for those patients who are facing catastrophic costs associated with their medical care. Catastrophic costs occur when a patient’s medical expenses for an episode of care exceed 20 percent of their annual income. In these cases, patient copays and deductibles may also be included in the discount.

Charity care discounts may be denied if patients are eligible for other funding sources such as a Health Insurance Exchange plan or Medicaid eligibility and refuse or are unwilling to apply for these sources.

If you have questions about your bill at any point before, during or after your appointment or stay, do not hesitate to contact us. St. Francis Financial Counselors are here to help you. We know that a hospital stay can be a stressful time without worrying about financial issues, so let us know if you have concerns. We will make every effort to assist you in arranging for payment of your obligation through third-party insurance coverage, public and private assistance programs like NJ Family Care, Health Insurance Marketplace and charity care funds. For persons who are not eligible for any of these programs, St. Francis has partnered with AccessOne, a company that offers long-term payment solutions to patients who need a simple, convenient way to pay their medical expenses.

To view the St. Francis Medical Center Financial Assistance Policy click here.

Financial Transparency

As part of our commitment to financial transparency St. Francis Medical Center offers here links to financial statements for public review. In addition, each year we hold public meetings where members of the community can learn about St. Francis Medical Center's services, plans and financial outlook. Those meetings are posted in the Events section of this website. They are generally held in December of the calendar year.

Access the IRS Form 990 Schedule H documents for St. Francis Medical Center.

Avoiding "Out-of-Network" Bills

St. Francis Medical Center is dedicated to providing consumers with as much information as possible regarding potential healthcare costs. Accordingly, we have listed information on the insurers and products the hospital participates in as well as any exceptions.

This list may not be comprehensive. For example, specialty insurers such as workers’ compensation and personal injury protection (“PIP”) are not included because there are a number of different types of insurance products and we may not participate in all of them. If you do not see your plan listed on our website, we strongly recommend that you contact us or your health insurance plan to confirm whether your plan is in-network or out-of-network.

Plans We Participate In

Click here to see a list of the insurance plans that St. Francis Medical Center participates in. It is also important that you contact your insurance company prior to receiving services or care at St. Francis Medical Center. Each plan is different and some provide different levels of coverage that could make a difference in your out-of-pocket costs. It is always best to contact your insurance company to obtain more information.

In addition, the physicians who provide care within our hospital might not participate in the same insurance plans as the hospital. You should check with the physician who is arranging your healthcare services to see which insurance plans the physician participates in. You should also know that these healthcare professional(s)’ costs are not included in the facility’s charges. They will bill separately.

The hospital must also have on its website a list or a link to the employed and contracted physicians or physician groups within the hospital. The list must also include the physicians’ telephone numbers and mailing addresses.

Physicians and Physicians Groups We Employ and With Whom we Contract

Click here to see a list of the physicians or physician groups that are employed and who are contracted with St. Francis Medical Center. Even if the physicians are hospital employees, you may still receive a separate bill for their services in the event they process their own billing. Contracted physicians (those who are not employed) are healthcare professionals whose costs are never included in the facility’s charges. They will bill you separately.

Price Transparency

We support price transparency. For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatment for the patient's personal health condition. Patients also may qualify for financial assistance. Please contact the Central Billing Office at 844-201-6310  for a price estimate or to find out if you qualify for financial assistance.

We also offer consumer guides to help you understand how medical bills work.

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