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Notice of Non-Discrimination

Discrimination is Against the Law!

Lourdes Health System and St. Francis Medical Center comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex.

Lourdes and St. Francis do not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

We provide free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats).

We provide free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages.

If you need these services, contact our Patient Grievance Coordinator.

At Lourdes Health System:
Barbara Holfelner
856-757-3642
holfenerb@lourdesnet.org

At St. Francis Medical Center:
Kathleen Vaccaro
609-599-5034
kvaccaro@stfrancismedical.org

 

If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Lourdes Health System
Barbara Holfelner
Patient Grievance Coordinator,
1600 Haddon Avenue
Camden NJ 08103
Phone: 856-757-3642
Fax: 856-968-2596
holfelnerb@lourdesnet.org
tty: 856-757-3300

St. Francis Medical Center
Kathleen Vaccaro
Patient Grievance Coordinator
601 Hamilton Avenue,
Trenton NJ 08629
Phone: 609-599-5034
Fax: 609-599-6336
kvaccaro@stfrancismedical.org
tty: 856-757-3300

 

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, a Patient Grievance Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1–800–368–1019, 800–537–7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

SPANISH

Nuestro centro médico cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Comuníquese con nosotros llamando al 856-757-3642, tty: 856-757-3300

PORTUGUESE

Nosso estabelecimento de serviços de saúde cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo. Entre em contato conosco: 856-757-3642, tdd: 856-757-3300

TAGALOG

Ang aming Pasilidad sa Pag-aalaga ng Kalusugan ay sumusunod sa mga angkop na Pederal na batas para sa karapatang sibil at hindi nagdidiskrimina batay sa lahi, kulay, pambansang pinagmulan, edad, kapansanan o kasarian. Tawagan kami sa: 856-757-3642, tty: 856-757-3300.

CHINESE

我們的醫療保健機構 (Health Care Facility) 遵守適用 的聯邦民權法律規定,不因種族、膚色、民族血統、 年齡、殘障或性別而歧視任何人。請致電聯繫我們: 856-757-3642, tty:856-757-3300

ITALIAN

La nostra struttura sanitaria è conforme a tutte le leggi federali vigenti in materia di diritti civili e non pone in essere discriminazioni sulla base di razza, colore, origine nazionale, età, disabilità o sesso. Contattateci al: (856) 757-3642, tty (856) 757-3300

KOREAN

저희 의료 시설은 관련 연방 공민권법을 준수하며 인종, 피부색, 출신 국가, 연령, 장애 또는 성별을 이유로 차별하지 않습니다. 전화 연락처: 856-757-3642, TTY: 856-757-3300

GUJARATI

અમારી આરોગ્ય સંભાળ સુવિધા લાગુ પડતા સમવાયી નાગરિ ક અધિ કાર કાયદા સાથે સુસંગત છે અને જાતિ , રંગ, રાષ્ટ્રીય મૂળ, ઉંમર, અશક્તતા અથવા લિ ંગના આધારે ભેદભાવ રાખવામાં આવતો નથી. અમારો સંપર્ક કરો: 856-757-3642, tty: 856-757-3300

POLISH

Nasza placówka opieki zdrowotnej postępuje zgodnie z obowiązującymi federalnymi prawami obywatelskimi i nie dopuszcza się dyskryminacji ze względu na rasę, kolor skóry, pochodzenie, wiek, niepełnosprawność bądź płeć. Kontakt z nami: 856-757-3642, TTY (tryb telefonu tekstowego): 856-757-3300

HINDI

हमारी स्वास्थ्य देखभाल सुविधा लागू संघीय नागरिक अधि कार कानूनों का पालन करती है और जाति , रंग, राष्ट्रीय मूल, आयु, विकलांगता, या लिंग के आधार पर भेदभाव नहीं करती। हमारे साथ संपर्क करें: 856-757-3642, TTY: 856-757-3300

ARABIC

تلتزم مؤسسة الرعاية الصحية التابعة لنا بقوانين الحقوق المدنية الفدرالية المعمول بها ولا يميز على أساس العرق أو اللون أو الأصل الوطني أو السن أو الإعاقة أو الجنس. اتصل 856-757-3300:رقم هاتف الصم والبكم، 856-757-3642:بنا على الرقم

RUSSIAN

Наше учреждение здравоохранения соблюдает применимое федеральное законодательство в области гражданских прав и не допускает дискриминации по признакам расы, цвета кожи, национальной принадлежности, возраста, инвалидности или пола. Обращайтесь: 856-757-3642, телетайп: 856-757-3300

FRENCH CREOLE

Etablisman swen sante nou an konfòm ak lwa konsènan dwa sivil Federal ki aplikab yo, epi li pa fè diskriminasyon ki baze sou ras, koulè, peyi orijin, laj, enfimite oswa sèks. Kontakte nou: 856-757-3642, moun ki itilize TTY: 856-757-3300.

FRENCH

Notre Établissement de Soins de Santé respecte les lois fédérales en vigueur relatives aux droits civils et ne pratique aucune discrimination basée sur la race, la couleur de peau, l’origine nationale, l’âge, le sexe ou un handicap. Veuillez nous contacter : 856-757-3642, téléimprimeur : 856-757-3000

URDU

ہماری نگہداشت صحت کی سہولت قابل اطلاق وفاقی شہری حقوق کے قوانین کی تعمیل کرتی ہے اور نسل، رنگ ، قومیت، عمر، معذوری یا جنس کی بنیاد پر امتیاز 856-757-3300: ٹی ٹی وائی 856-757-3642: نہیں کرتی۔ ہم سے رابطہ کر یں

GERMAN

Unsere Gesundheitseinrichtung erfüllt geltenden bundesstaatliche Menschenrechtsgesetze und lehnt jegliche Diskriminierung aufgrund von Rasse, Hautfarbe, Herkunft, Alter, Behinderung oder Geschlecht ab. Nehmen Sie Kontakt auf: 856-757-3642, tty: 856-757-3300

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